Internal vs External IT Services: Which Is Right for You?

Monday, July 18, 2022

According to a recent Small Business Administration survey, 88% of business owners feel they aren't protected and that their company is vulnerable to cyber-attacks. Many feel they can't afford an in-house IT team, or they don't know where to turn. 

Leaving your business vulnerable isn't the answer. You can get the support you need, but should you go with internal or external IT services? Here's what you should know to find the best fit for your company. 

Benefits of an Internal IT Team

Internal IT services mean that you employ staff to handle your technology, data, and cybersecurity needs. 

The benefit of having an IT department in the office is that you have more control over your data, procedures, and staff. You're also aware of how the IT teams handle that data, including backups and recovery. If you're in the healthcare or finance industries, you understand the importance of data security

If you need to implement any changes, you can contact your employees quickly to get started. 

Your IT department also knows your brand well. They understand all aspects of your business, including how it runs, how much time it can take to implement changes, and what's expected of them. 

The drawbacks include the fact hiring an IT team can get costly. Also, If you need more staff as your business grows, it isn't easy to hire a new employee. The hiring and training process takes time and a lot of money. 

There's also the chance that your IT employee may not be around at all times. Maybe they're sick one day or on vacation when something goes wrong. 

Benefits of Outsourcing IT Services

When you outsource IT services, you're relying on another company to handle your technology and security needs. Although this might feel like giving up control, there are many advantages to outsourcing the IT department. 

For one, you don't have to hire a dedicated IT staff. Not all companies have the budget for an in-house IT department. 

Outsourcing IT services means you won't have to pay for benefits, insurance, training, etc. Costs to outsource to an IT company are generally lower than hiring an MSP as well.

Outsourced IT services are also easy to scale, so they grow as your business does. Simply call your representative and upgrade your service. 

The disadvantage of outsourcing your IT needs is that you have less control. The IT team also has access to sensitive company data. However, this shouldn't be an issue if you work with a professional and reputable company. 

Find Plymouth Meeting IT Support

There are pros and cons to internal and external IT services. However, we recommend outsourcing your IT needs, as it's cost-effective and can grow with your company.

You also choose the services and level of support that you need, including managed IT or co-managed IT. 

If you're a small or medium-sized business interested in outsourcing IT companies in Plymouth Meeting, PA, we've got your back. Contact us to learn more and get started protecting your business today. 

Our technological expertise and extensive experience allow us to work with virtually any system, enabling you to meet your specific goals and objectives–no matter how complex they may be. We pride ourselves on offering sophisticated solutions that other, smaller IT firms simply cannot offer, outfitting your company with a reliable support system as your needs expand and evolve. Alura Business Solutions provide services including but not limited to: Carrier Solutions Bandwidth Solutions, Phone Solutions, Wiring Solutions, Client Access IT Solutions. 

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