Sales and Services 844-558-7200


For non-technical questions, please complete this form and a representative will reply to you shortly. Our general mailbox is monitored during normal business hours of 8AM-5PM ET, Monday through Friday.

For emergencies call 844.558.7200 and press option #9.

For Support Click Here

1000 Germantown Pike, Suite C4 - Plymouth Meeting, PA 19462

For support, click here. Contact Alura


6 Top Things to Look For in Managed IT Service Providers

November 9, 2020

It is predicted that IT spending will reach $6.8 trillion by 2023 because most products and services will be based online. IT service providers can be beneficial for all companies for multiple reasons. If you have not implemented IT, now is the time.

Read our guide to learn about six things you should look for in managed IT service providers.

1. Availability

Managed IT service providers should be able to work during no matter the time of day. Although you may not work 24 hours, your computer network has to.

Managed IT offers should include their availability. Your business depends on being able to contact IT services whenever necessary.

2. Fast Response Time and Services

If your system ends up going down, you should be able to get it fixed by managed IT services as quickly as possible. This means they not only should be available 24 hours a day, but they need to respond to the issue fast.

One way you can ensure this is by figuring out if they forward calls to a call center or not. You don't want IT consulting services that do this. Instead, they should provide a guaranteed response time, so you never have to worry that your problems won't get fixed promptly.

3. Budget Planning

Great managed IT service providers want to keep your company for as long as possible. This means they should provide you with budget planning services for the future, not just your current needs.

Managed IT services that truly focus on your business will sit down with you and assist you in the future. Their advice and expertise should only benefit your business.

A business that looks out for you will plan with you yearly and help you save money. The way IT consulting services improve the efficiency of the technology your company uses is important. This will only help your company grow.

The best IT services will look out for the interests of your company. Forward-thinking is an important attribute to look for in an IT service.

4. Daily Services

Managed IT services do have daily duties that are necessary for your company. This includes backups to ensure your data is secure and safe.

Technology has grown to where these backups can be consistent and automatic. This makes it easier for you and the IT professionals. If the technology does not offer automatic backups, ask your provider how you can be sure everything is up to date.

5. Monitoring Cyber Attacks

Good Managed IT service providers will lower your risk of being hacked by cybercriminals. Your provider should offer security testing and attack monitoring.

6. Employee Support

Your employees having issues with technology is never a good thing. If issues persist, they cannot get their work done.

The IT services you want will offer customer service that can handle issues and any questions you or your employees have. Great customer service will be able to fix issues quickly by providing you with the information you need.

Choosing Managed IT Service Providers Wisely

Your business is your baby, and it needs the best care it can get. This is why it is important to choose your managed IT service providers wisely. You can succeed in choosing the right company for you by considering these qualities.

For business solutions to fit your needs, contact us today.

Our technological expertise and extensive experience allow us to work with virtually any system, enabling you to meet your specific goals and objectives–no matter how complex they may be. We pride ourselves on offering sophisticated solutions that other, smaller IT firms simply cannot offer, outfitting your company with a reliable support system as your needs expand and evolve. Alura Business Solutions provide services including but not limited to: Carrier Solutions Bandwidth Solutions Phone Solutions Wiring Solutions Client Access IT Solutions

Tags: Managed IT Services,

Our Partners

  • AYC Media
  • AVG
  • Cisco
  • Dell
  • VMware Partner
  • Intronis
  • Mimecast
  • StorageCraft
  • Sonicwall
  • Aerohive
  • NetApp
  • GFI
  • Microsoft Partner
  • Microsoft SBS
  • Munilogic
  • WorldDox


  • BBB
  • GPCC
  • Philly100
  • SmartCEO Future 50
  • Inc 5000
  • LGBT Top Company
  • CRN MSP 500
  • LVB Fastest Growing Company
  • PA Costars
  • CRN NExt Gen 250
  • PBJ 40 Under 40
  • PBJ Top IT Pro 2015